At The Gift Merchant, we want you to be completely satisfied with your purchase. If for any reason you're not, we offer a hassle-free return process, and we'll cover the shipping costs.

1. Eligibility for Returns

We accept returns under the following conditions:

• The return request is initiated within 30 days from the date of delivery.
• The item is in new, unused condition and returned with all original packaging, tags, and accessories.
• The item is not part of our non-returnable items list.

2. Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made gifts (unless defective or damaged upon arrival).
• Final sale or clearance items (marked as non-returnable at purchase).
• Items that have been used, damaged, or altered after delivery.

3. How to Return an Item

1. Contact Us – Email our support team at [support@thegiftmerchant.com] within 30 days of receiving your order. Please provide your order number and reason for return.
2. Receive a Prepaid Shipping Label – We will email you a prepaid shipping label. You must use this label to send the item back to us within 30 days of receiving it.
3. Pack & Ship – Securely pack the item and drop it off at the designated shipping carrier.
4. Processing & Refunds – Once we receive the returned item, we will inspect it and process a refund or exchange within 30 business days. Refunds will be issued to the original payment method.

4. Refunds & Processing Time

• Refunds will be issued to the original payment method only.
• Refunds may take 30 business days to reflect in your account, depending on your bank/payment provider.
• If you prefer an exchange, we will process and ship the replacement item after receiving your return.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [support@thegiftmerchant.com] with photos of the item. We will arrange for a replacement or full refund at no cost to you.

6. Legal Compliance & Consumer Rights

This return policy complies with applicable consumer protection laws. Customers may have additional rights under local laws that supersede this policy. If you are unsure of your eligibility for a return, please contact us for assistance.